Jeff Hopper

LumenVox
Vice President of Client Services
Jeff Hopper

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Jeff Hopper, Vice President of Client Services, is an industry veteran who meets clients exactly where they’re at—providing services such as solutions design, support and product training. He worked in similar roles at IBM, Siebel and Nuance, leading Sales engineering and solution consulting teams, and now brings over 20 years of expertise to the table in every niche of Speech technology, including speech recognition, in-bound and out-bound customer self-service applications, Customer Relationship Management (CRM applications), multi-channel contact centers, call routing and more. Although he acts as the leading educator at LumenVox, Jeff is a lifelong learner and recently completed a Certificate Programs at MIT’s Sloan School of Management in Machine Learning and Artificial Intelligence.